What might your customer service team use the buyer’s journey for?

Cross-sell Up-sell Resell All of the above 💡 In Exam TIme, You shouldn't waste time by searching for answers one by one, answers that you do not find, or are probably...

Fill in the blank: _________ of customers will never do business with a company again after one negative experience.

61% 46% 51% 34% 💡 In Exam TIme, You shouldn't waste time by searching for answers one by one, answers that you do not find, or are probably incorrect. To get...

Which of the following is NOT true about a flywheel?

Flywheels store momentum. Flywheels represent a circular process rather than a linear one. Flywheels are able to stand unsupported for an indefinite amount of time. Flywheels accelerate as you add...

True or false? It’s a best practice to gate and deliver the majority of your content over live chat.

True False 💡 In Exam TIme, You shouldn't waste time by searching for answers one by one, answers that you do not find, or are probably incorrect. To get all question's...

In the engage stage what do you collect from an individual?

goals first name information email address 💡 In Exam TIme, You shouldn't waste time by searching for answers one by one, answers that you do not find, or are probably incorrect....

Fill in the blank: During the attract stage of the inbound methodology, an inbound business focuses on __________________. (Choose all that apply.)

becoming a trusted advisor to a prospect attracting prospects and customers through relevant and helpful content immediately adding value to a prospect’s buyer’s journey exceeding a prospect’s expectations in the...

Why is it important to make sure the people buying your product are happy?

Happy customers generate more customers through word-of-mouth recommendations. Word-of-mouth from unhappy customers can prevent potential customers from buying. Happy customers are more likely to become repeat customers. All of the...

True or false? If you want to think of your company as a flywheel, you shouldn’t think of your sales process as a funnel.

True False 💡 In Exam TIme, You shouldn't waste time by searching for answers one by one, answers that you do not find, or are probably incorrect. To get all question's...

Which of the following are principles of inbound? (Choose all that apply.)

Personalize for impact. Energize for consistency. Synergize for gratuity. Empathize for perspective. 💡 In Exam TIme, You shouldn't waste time by searching for answers one by one, answers that you do...

If a sales rep is speaking with a specific person and discovers that the person doesn’t exactly match their assigned persona, what should the sales rep do?

Rely on the information in the persona and ignore apparent differences. Personas often contain information that people don’t know about themselves and should be trusted over anything the individual person...